Privacy Policy

Privacy Policy for Pelnora Jewellers MLM Platform

Pelnora Jewellers ("Company", "we", "us", or "our") respects the privacy of its users ("user", "you", or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services provided through the Pelnora Jewellers Multi-Level Marketing (MLM) platform.

By accessing or using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect various types of personal and non-personal information to operate effectively and provide you with the best user experience.

1.1. Personal Information

When you register or interact with our platform, we may collect:

• Full Name
• Contact Information (Phone Number, Email Address, Address)
• Bank Account or UPI Details (for commission payouts)
• PAN Card / Aadhaar / Government ID (for KYC verification)
• Referral ID and Sponsor ID
• Photograph or Signature (optional, for profile or verification)
• GST Number (if applicable for business users)
• IP Address and Device Information

1.2. MLM-Specific Data

• User Network (direct, binary, level, and auto pool connections)
• Earnings Reports (direct income, level income, binary income, auto pool, rewards)
• Team Tree and Downline Structure
• Login & Payout Activity Logs
• Package Purchase and Upgrade History
• Wallet Balance and Withdrawal Records

1.3. Non-Personal Information

We also collect anonymized and aggregated data such as:

• Browser Type
• Operating System
• Session Duration
• Referral Source
• Clickstream and User Behavior Analytics

2. How We Use Your Information

We use the collected information to:

• Register and manage your MLM account
• Facilitate sponsor/referral-based network growth
• Calculate and distribute earnings based on MLM rules
• Verify identity for KYC and compliance
• Process withdrawals and commission payments
• Communicate about offers, bonuses, and updates
• Maintain legal and accounting records
• Improve platform performance, security, and usability
• Prevent fraud, abuse, and unauthorized access

3. Sharing of Information

We do not sell your personal information. However, we may share your data in the following cases:

3.1. With Your Consent

We may share your data with third parties if you explicitly consent to it.

3.2. With Service Providers

To facilitate our operations (e.g., payment gateways, KYC verification, hosting, SMS/email services), we may share limited data with trusted service providers, under strict confidentiality agreements.

3.3. Legal Requirements

We may disclose your information if:

• Required by law, government authority, or court order
• Necessary to prevent fraud, unauthorized transactions, or security breaches
• Enforcing our terms and conditions or investigating potential violations

4. Data Storage & Security

We implement robust security measures, including:

• SSL encryption for data transmission
• Secured servers with firewalls and access controls
• KYC document storage in encrypted format
• Role-based access in admin and user panels
• Regular audits and backups

Despite our best efforts, no method of transmission over the Internet or method of storage is 100% secure. You are responsible for keeping your login credentials confidential.

5. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Keep you logged in
• Save preferences
• Track usage patterns for analytics
• Enhance user experience

You can control cookies through your browser settings, but disabling them may affect the functionality of the platform.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct or update inaccurate data
• Delete your account or request data erasure
• Object to certain processing activities
• Withdraw consent at any time (where applicable)

To exercise your rights, contact us at: support@pelnora.in

7. Retention Policy

We retain your data:

• As long as your MLM account is active
• For at least 7 years for legal and financial compliance
• Until any outstanding issues (payouts, investigations) are resolved

8. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before sharing information.

9. Children's Privacy

Our services are intended for users 18 years and older. We do not knowingly collect data from children under 18. If you believe a child has provided us data, please contact us immediately.

10. International Users

If you access our platform from outside India, your data may be transferred to and stored in India. By using our platform, you consent to this transfer in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here with a new "Effective Date". Continued use of the platform after changes indicates your acceptance.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at: